Complains Policy

Have you had any kind of problem or bad experiences with GM Direct Claim in the last 6 months?

Did you tell anyone at GM Direct Claim Ltd about your problem?

 

COMPLAINTS PROCEDURE: You can make a complaint by writing to us at GM Direct Claim including writing to our address below, email or by calling us.

Address: WestWorld West Gate, London W5 1DT

By calling us on 0208 900 9574 or by emailing us at info@Gmdirectclaim.com

 

What we will do once we receive your complaint.

(1) We will acknowledge your complaint in writing within 3 working days. You will be provided with the name and contact details of the person handling your complaint and when you can expect to receive their response. Where possible, the person handling your complaint will not have been directly involved in the matter which is the subject of your complaint.

 

(2) Within 3 weeks of receiving your complaint, we will:

a) Write to you with our final response which will adequately address the subject matter of your complaint; or

b) Write to you to explain that our investigation has not been completed and provide you with an approximate timescale of when you can expect to receive our response.

 

(3) Within 8 weeks of receiving your complaint, we will:

a) Write to you with our final response which will adequately address the subject matter of your complaint; or

b) Write to you apologizing for the delay, explaining what has caused it and when you can expect to receive our final response. We will also inform you that if you are unhappy with how the complaint has been handled at this stage, you are entitled to refer your complaint to the Legal Ombudsman.

 

What you can do once you have received our final response If we have been unable to resolve your concerns then you can refer your complaint to the Legal Ombudsman. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem.

If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint.

If you would like more information about the Legal Ombudsman their contact details are as follows:

In writing: Legal Ombudsman,

PO Box 6804,

Wolverhampton,

WV1 9WG

Telephone: 0300 555 0333 – between 8.30am – 5.30pm

Email: cmc@legalombudsman.org.uk

Website: www.legalombudsman.org.uk/cmc

Services

Personal Injury

Personal injury can be defined as an injury that has been caused by someone else’s negligence.Inquire today and find out how GM Direct can help you get compensation.

Car Accident

If you’ve been in a car crash that has caused you harm in someway then you can claim a compensation. Enquire today and find out how GM Direct can help you get compensation.

Road Traffic Accident

You can claim compensation for road traffic accident injuries if it was the fault of another motorist. Enquire today and find out how GM Direct can help you get compensation.

Address List

  • WestWorld West Gate, London W5 1DT
  • +44 (0)208 900 9574
  • info@gmdirectclaim.co.uk

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